State Farm® Insurance Agent Justin Costello
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ginger Standridge
October 28, 2024
5
out of
5
rating by Ginger Standridge
"Gus is Awesome!!! This guy has a great memory and cares about his clients. Thank you Gus for taking care of my husband and I with our auto policies."
We responded:
"Ginger, thank you for acknowledging Gus with such a wonderful review. Please feel free to drop in to our Rocklin office any time. "
Alex Garica
October 25, 2024
5
out of
5
rating by Alex Garica
"I spoke with Kody Green about getting my auto quoted. He was very friendly and informative throughout the process. He was able to answer all of my questions thoroughly and explain with hypothetical scenarios what coverage I would be getting. He also dove into great detail about changing state minimum coverage requirements from this year to the next. His explanations made me feel very comfortable about available options. Overall, I had a great experience getting quoted with him and I felt confident/knowledgeable on exactly what type of coverage I was purchasing. I would highly recommend him to anyone looking to purchase insurance."
We responded:
"Alex, I am happy to hear you such a positive experience with Kody! Thank you for leaving such a great review."
Shannon Thompson
October 19, 2024
5
out of
5
rating by Shannon Thompson
"I really appreciate the time Justin and his assistants spend with me explaining everything I need to know. I never feel rushed or as though I can't ask questions. Feeling secure knowing all my insurance needs are met in one place."
We responded:
"Thank you Shannon! We really appreciate your review, and value you as a customer "
Marty Gouvea
October 9, 2024
5
out of
5
rating by Marty Gouvea
"I had a few questions about our auto policy. Tess Costello was very helpful. She helped me understand current rate increases and gave me ideas on how to reduce our expenses. Tess called later that day to verify the information. I couldn't ask for more."
We responded:
"Marty, Thank you for the positive review and for being a loyal customer! I’m happy to hear that Tess was able to deliver the excellent service that you deserve! "
Lauran Jones
October 9, 2024
5
out of
5
rating by Lauran Jones
"Im so excited!! I thought finding a new insurance carrier was going to be a headache. Thanks to Gus Murphy not one aspirin needed. He was honest understanding and full of joy. Thanks Gus for getting my Fabo and my Niecy insurance. Keep up the good work thank you."
We responded:
"Wow! What a great Review. Thank you so much Lauren. We are happy to hear you had such a positive experience with Gus. "
Tait Nilsson
October 2, 2024
5
out of
5
rating by Tait Nilsson
"I’ve been working with Gus Murphy for a few years now with homeowners insurance on a house that’s difficult to insure due to location. He was able to get me insured, saving me thousands of dollars per year. He’s always been quick to respond to questions and overall has been more responsive than any other insurance agent I’ve done business with. Highly recommended!"
We responded:
"Tait, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Gus cares a lot about our customers."
Jami Zesiger
September 30, 2024
5
out of
5
rating by Jami Zesiger
"Called to have help changing my policy, call was answered very fast, no wait time. They were very helpful changing my policy, offered to back date it to get a credit on my account and sent it for rebilling to get my bill lowered fast. Every one in this office is very helpful."
We responded:
"Jami, thank you for your wonderful review! I'm glad our team could assist you quickly and efficiently with changing your policy. It's great to know that the backdating and rebilling options helped lower your bill. We appreciate your kind words about our office and are always here to help with any future needs. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Lillian Franco
September 27, 2024
5
out of
5
rating by Lillian Franco
"Gus was incredibly helpful! Unfortunately after hearing some sad news of a loved one passing away. I walk into his office not knowing anything about life insurance. He answered any questions and concerns I had."
We responded:
"Lillian, I'm very grateful for your kind words about Gus. I'm happy he was able to assist you during such a difficult time and provide clarity on life insurance. Our team is always here to help with any questions or concerns you may have in the future. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Maria Cisneros
September 27, 2024
5
out of
5
rating by Maria Cisneros
"I had to make some adjustments to my policy but needed advice and help from StateFarm. Tess Costello was so pleasant to work with. It is great to have Insurance Agents who are professional and caring."
We responded:
"Maria, thank you for your wonderful review! I'm glad to hear that Tess was able to assist you with your policy adjustments and that you found her professional and caring. We strive to provide the best service possible and it's great to know we met your expectations. If you need any further assistance, our office is always here to help! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Kikiloa
September 25, 2024
5
out of
5
rating by Kikiloa
"I have been with State Farm for about 8 years now, and have always had a great experience! My parents and grandma are also State Farm insurance recipients. Everyone at Justin’s office has been so kind and helpful! Through my first car accident shenanigans around last Christmas time, I received top tier customer service, beyond grateful ☺️ Thanks everyone! -Kaelani :)"
We responded:
"Thank you so much for your kind words and for being with us for 8 years! I'm glad to hear that you and your family have had such positive experiences with our office. Your gratitude means a lot to us. If you ever need anything in the future, we're here to help! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Geldie Richardson
September 25, 2024
5
out of
5
rating by Geldie Richardson
"I recently worked with Gus Murphy & he made sure i understood all my options when it came to life insurance. I highly recommend him to anyone interested in life insurance."
We responded:
"Geldie, thank you for your wonderful review! I'm happy Gus was able to help you understand all your life insurance options. We appreciate your recommendation and are here for any future needs you may have. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Dante Bellissimo
September 24, 2024
5
out of
5
rating by Dante Bellissimo
"I spoke with Kody recently and he was great! Very knowledgeable and professional. If you are looking for someone who dedicates time & attention to meeting your needs, Kody's your man."
We responded:
"Thank you, Dante, for your wonderful review! I'm happy to hear that Kody provided you with knowledgeable and professional service. We appreciate your kind words and are grateful to have Kody on our team. If you need any further assistance, don't hesitate to reach out. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Anastasiia Bobyr
August 28, 2024
5
out of
5
rating by Anastasiia Bobyr
"I had the pleasure of working with Gus Murphy recently, and I can't say enough about the outstanding service I received! From the very first interaction, it was clear that Gus is an expert in car insurance. They took the time to thoroughly understand my needs and walked me through all the available options with patience and clarity. Since this was my first time getting car insurance, I had a lot of questions. Gus went above and beyond to explain all the nuances and details, making sure I fully understood everything before making a decision. I was able to select the perfect car insurance plan that fits my needs perfectly. Their professionalism, attention to detail, and genuine care for their clients make them an exceptional agent! I’m incredibly grateful to have found someone so reliable and knowledgeable. If you’re looking for a top-notch insurance agent, look no further!"
We responded:
"Hi Anastasiia, thank you for your wonderful review. We are happy to hear you had a great experience, and appreciate you as a customer! "
Rick Siegel Photography
August 13, 2024
5
out of
5
rating by Rick Siegel Photography
"I have to take a moment to say thank you very much to Gus Murphy. He is incredibly knowledgeable about current California insurance issues and has given me some great advice. I highly recommend him for all your insurance needs!"
We responded:
"Hey Rick, Thanks a lot for the awesome review! I'm really happy to hear that Gus was able to provide you with such valuable advice. He's definitely a knowledgeable member of our team. If you ever need anything else, don't hesitate to reach out! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Christopher Anderson
August 5, 2024
5
out of
5
rating by Christopher Anderson
"I recently had the pleasure of working with Gus Murphy at Justin Costello's State Farm, and I couldn't be happier with the experience. Gus is incredibly easy to talk to and not at all pushy or salesy. He genuinely cares about addressing your needs as quickly as possible. For instance, I was in the process of buying a new car from out of state, and Gus jumped right in to get my coverage started immediately. This fast action helped me expedite the delivery of my vehicle without any hassle. On top of that, the prices are very competitive. What truly sets Gus apart is his ability to relate to clients on a personal level. He took the time to get to know me and my kids, making the entire process feel more like dealing with a friend than a business transaction. He even invited us to a round of mini-golf at the office, which was a delightful touch. If you're looking for an insurance agent who combines professionalism with a human touch, Gus Murphy is your guy. Highly recommended!"
We responded:
"Thanks, Christopher, for sharing your experience! I'm really happy to hear that Gus made the process smooth and enjoyable for you. It's great that he could help you get your auto coverage started quickly and that you found our prices competitive. Gus truly has a knack for connecting with people on a personal level, and I'm glad you and your kids felt that too. Mini-golf at the office sounds like a blast! If you ever need anything else, don't hesitate to reach out. We're here for you! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Jon Shaver
July 29, 2024
5
out of
5
rating by Jon Shaver
"I called with regards to my policy and roadside assistance. I talked to Gus who was incredibly helpful and solved the issue in rapid fashion. Thank you for all that you do!!"
We responded:
"Hi Jon, Thanks a bunch for the awesome review! I'm glad Gus could help you out so quickly with your policy and roadside assistance. We appreciate your kind words and are always here for any future needs! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Carolyn Chambers
July 22, 2024
5
out of
5
rating by Carolyn Chambers
"Both Justin Costello and Gus Murphy have been so easy to work with. They are diligent with their follow through and have all the patience in the world, answering my every question. They also saved me a lot of $$ !!"
We responded:
"Hey Carolyn, Thanks a ton for your awesome review! I'm so glad to hear that Gus and our office could make things easy for you and save you some money! We're always here to answer any questions you have. If you need anything else, don't hesitate to reach out! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Lori Brown
July 9, 2024
5
out of
5
rating by Lori Brown
"Gus was extremely helpful with starting my automobile insurance. He was kind and patient with any concerns that I had."
We responded:
"Thank you for sharing your experience, Lori! I'm glad Gus was able to assist you with starting your automobile insurance and address your concerns with kindness and patience. We appreciate your positive feedback and are here for any future insurance needs you may have. - Justin Costello, State Farm Insurance Agent, Rocklin, CA"
Tea Key
June 27, 2024
5
out of
5
rating by Tea Key
"Great people, great approach to client, great services!"
We responded:
"Tea, thank you for your review! If you ever need assistance, feel free to reach out. Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Suzette Hughes
June 19, 2024
5
out of
5
rating by Suzette Hughes
"Excellent staff and service."
We responded:
"Suzette, we're pleased to hear you had an excellent experience with our team and service! Providing top-notch insurance options is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Justin Costello - State Farm Insurance Agent, Rocklin, CA"
riley mcguire mccarthy
June 7, 2024
5
out of
5
rating by riley mcguire mccarthy
"I would just like to show my appreciation to all the employees of this branch for making my life much easier by helping me navigate to find the perfect insurance plan for me."
We responded:
"Riley, your feedback is greatly appreciated! We're pleased to have helped you find the perfect insurance plan and make your life easier. Our team is dedicated to providing top-notch service and we're grateful for your kind words. Feel free to reach out for any future insurance needs! - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Jason Collier
June 6, 2024
5
out of
5
rating by Jason Collier
"Justin and his team are awesome and super helpful!"
We responded:
"Jason, I'm pleased to hear that you found our team awesome and super helpful! We're grateful for your positive feedback and are elated that we could assist you. If you ever need further assistance, feel free to reach out. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Tammy Slade
June 4, 2024
5
out of
5
rating by Tammy Slade
"Gus has been fantastic. Answered all my questions and concerns. Walked me through with ease. Thank u"
We responded:
"Tammy, I'm pleased to hear that Gus provided fantastic service, answered all your questions, and walked you through with ease! We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future. - Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Heath Seabourn
May 21, 2024
5
out of
5
rating by Heath Seabourn
"Gus was friendly and extremely knowledgeable. He helped me to navigate through various Home, Auto and Life insurance options without pressuring me to buy. I highly recommend a call if you’re even thinking about making any insurance changes."
We responded:
"Heath, thank you for the review! I'm ecstatic you had a great experience with Gus! We're grateful for your recommendation and glad you found our insurance options helpful. Feel free to reach out for any future insurance needs. Justin Costello - State Farm Insurance Agent, Rocklin, CA"
Christine Lam
May 15, 2024
5
out of
5
rating by Christine Lam
"Lexi was extremely professional, knowledgable, and helpful when I was seeking assistance with my car insurance. She was very transparent about the process and I would highly recommend her services to anyone!"
We responded:
"Christine, I'm thrilled to hear Lexi provided you with professional, knowledgeable, and transparent assistance with your auto insurance needs! We're grateful for your recommendation and look forward to assisting you further. Your satisfaction is our priority! - Justin Costello, State Farm Insurance Agent, Rocklin, CA"